There are several advantages to offering delivery service, and some of them may not be obvious. One reason is convenience, not all customers have access to a truck or the ability to carry the large or heavy items they may wish to purchase. That is why the delivery system was put into effect. Entrepreneurs have known for a long time that if a customer can’t get something delivered they may not make a purchase. Another reason a customer may want delivery is that they don’t want to be responsible for any damages that may occur if they bring something home themselves.
When a delivery person comes to your home and causes damages you have to wonder why you didn’t just do it yourself and save money. Anyone who has made a purchase and paid delivery should expect a professional completion of the service. When the job is done poorly they have a right to be upset and have their complaints resolved in a timely fashion. If you’re business makes deliveries I’m sure you have had at least a few calls from irate customers demanding a refund, if not on the product at least on the delivery. If not then you probably have a Delivery Specialist working for you all ready. Don’t let them go! A great employee is hard to come by and will save you many hours of trying to appease angry customers. Not to mention the cost you will incur making repeated trips to fix all the problems caused by a careless employee.
A delivery person may cause damages to property or merchandise while hurrying through a house so he can get done as quickly as possible and return to their real life. They may barrel through doorways or hallways, creating gouges and scraping the paint. Maybe they will knock over valuable keepsakes or irreplaceable collectibles. This is not what I would be expected from a reputable business.
A Delivery Specialist will be aware of most problems that can occur during a delivery and take care to avoid common pitfalls. They will enter a customer’s home and look over the situation and remove any obstacles that may impede the delivery process. When carrying something in, they will take extra care entering doorways keeping their hands on the outside corners of the merchandise. I feel it is better to scrape my hand than the doorway or the purchase your customer is expecting to be in new condition. They won’t try to get out of any assembling that may be required. This is another aspect that often convinces people to get delivery. Anyone who has ever bought something and assembled it themselves can tell you how frustrating it can be and how they should have paid for delivery.